Shipping & Returns

Shipping within Ireland

(Shipping time 2-3 days)

€5 flat rate for orders under €50

FREE shipping on all orders over €50 within Ireland.

We currently only offer free delivery to REP OF IRELAND (subject to minimum order value of €50). For other countries and lower order values, the shipping cost will be indicated at Checkout.

UK Shipping

Shipped with AN POST, DPD or UPS.

€11 flat rate for all orders.

(Shipping time 5-7 days)

BREXIT changes: From January 1st 2021*

UK customers please note that All prices are exclusive of any import duties which may be due. Please note that you may be required to pay any such duties before the authority releases your goods to you. Chandan Whittle cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.We are working hard to get to a place where all UK orders are dispatched from within the UK to make your shopping experience as simple as possible so bear with us.

Mainland EU 

Shipped with DPD

(Shipping time 5-7 days)

€15 flat rate for all orders.

USA 

Shipped with An Post or UPS

(Shipping time 5-10 days)


*INTERNATIONAL CUSTOMS + TAXES

If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Chandan Whittle cannot be held responsible for these charges. You must meet any additional charges for customs clearance.International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.

Ordering, cancellation & shipping process

As soon you place your order, you will receive a confirmation email. Orders are dispatched within 1-2 working days unless otherwise stated in the product description. Please check your spam/junk folder if you don't see it in your inbox.

We are unable to deliver to P. O. Boxes and do not ship to hotel or forwarding company addresses.

Orders cancelled within 12 hours of being placed are entitled to a full refund. Please email us studio@chandanwhittle.com if you wish to cancel your order and we will issue the refund immediately. Please allow a few days for the refund to show on your bank statement. We are unable to cancel orders that have already shipped.

Returns & Exchanges

We really hope that you love your Chandan Whittle purchase. If, however, you are unhappy or if your product has been damaged in transit, please contact us at studio@chandanwhittle.com as soon as possible. We will offer a refund or replacement (if in stock) on any full price item as long as it is returned in its original condition and packaging within 15 days of receipt. Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us.Sale items or products purchased with a discount code other than the 10% newsletter code are final sale and not eligible for returns. Because of the nature of our natural dyes, weaving and hand screen printing process, minor defects, differences in printing and colour are to be expected. This is what makes our product unique. No two pieces are exactly alike, and each piece has been carefully made from start to finish by an entire community of specialised artisans. Trade DescriptionSome of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.

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