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Thank you for supporting our female-founded, small business and artisans during this unprecedented time. Thank you for supporting our female-founded, small business and artisans during this unprecedented time.

Shipping & Returns

SHIPPING

Postage will be provided by AN POST or DPD. Orders in Ireland under €50 which will be sent via standard post. For Ireland and UK your order will usually arrive within 3-5 working days after you receive shipping confirmation. For Europe please allow 7-10 working days and the Rest of World please allow 1-2 weeks.

**Due to COVID we are still experiencing some delays. You may get your parcel much sooner but please allow up to 7-10 days for UK delivery as An Post is experiencing a back log due to the pandemic. If you have any questions please email us studio@chandanwhittle.com 
 
United Kingdom & Republic Of Ireland  - £5
Mainland Europe - £11
Rest of World  -  £20

    ORDER & SHIPPING PROCESS

    As soon you place your order, you will receive a confirmation email. Orders are dispatched within 1-2 working days unless otherwise stated in the product description.

    Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM GMT on weekdays will not ship until the next business day.

    You will receive an email notification with your tracking number as soon as your package ships. 

    You must provide a full address, including any special instructions, as we will not be responsible if the shipment goes missing due to the wrong address. We are unable to schedule deliveries without a valid address. We are unable to deliver to P. O. Boxes and do not ship to hotel or forwarding company addresses. 

    INTERNATIONAL CUSTOMS + TAXES

    If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Chandan Whittle cannot be held responsible for these charges. You must meet any additional charges for customs clearance.

    **International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery. 

    RETURNS

    We really hope that you love your Chandan Whittle purchase. If, however, you are unhappy or if your product has been damaged in transit, please contact us at studio@chandanwhittle.com as soon as possible. We will offer a refund or replacement (if in stock) on any item as long as it is returned in its original condition and packaging within 15 days of receipt. 

    Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us.

    Because of the nature of our natural dyes, weaving and hand screen printing process, minor defects, differences in printing and colour are to be expected. This is what makes our product unique. No two pieces are exactly alike, and each piece has been carefully made from start to finish by an entire community of specialised artisans. 

    TRADE DESCRIPTION

    Some of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.

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