Shipping & Returns

Delivery within Ireland is generally operating as normal however all international orders will be dependent on each country's covid restrictions, there may be delays with shipments entering your country and being processed through customs. We appreciate your patience.


Shipping within Ireland
Shipped with An Post or DPD.
(Shipping time 2-3 days)
€5 flat rate for orders under €50
FREE shipping on all orders over €50 within Ireland.


UK Shipping
Shipped with An Post, DPD or UPS.
(Shipping time 3-5 days)
*£10 flat rate for all orders.

BREXIT changes: From January 1st 2021
*UK customers please note that All prices are exclusive of any import duties which may be due. Please note that you may be required to pay any such duties before the authority releases your goods to you. Chandan Whittle cannot be held responsible for the payment of any such taxes and duties nor any loss incurred by you as a result.

We are working hard to get to a place where all UK orders are dispatched from within the UK to make your shopping experience as simple as possible so bear with us.


Mainland EU 
Shipped with DPD
(Shipping time 5-7 days)
€15 flat rate for all orders.

USA 
Shipped with An Post or UPS
(Shipping time 5-10 days)

*€25

*International Customs + Taxes
If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Chandan Whittle cannot be held responsible for these charges. You must meet any additional charges for customs clearance.International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.


Ordering, cancellation & shipping process
As soon you place your order, you will receive a confirmation email. Orders are dispatched within 1-2 working days unless otherwise stated in the product description. Please check your spam/junk folder if you don't see it in your inbox. Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM GMT on weekdays will not ship until the next business day. You will receive an email notification with your tracking number as soon as your package ships. 

You must provide a full address, including any special instructions, as we will not be responsible if the shipment goes missing due to the wrong address. We are unable to schedule deliveries without a valid address. We are unable to deliver to P. O. Boxes and do not ship to hotel or forwarding company addresses.

Orders cancelled within 12 hours of being placed are entitled to a full refund. Please email us studio@chandanwhittle.com if you wish to cancel your order and we will issue the refund immediately. Please allow a few days for the refund to show on your bank statement. We are unable to cancel orders that have already shipped.

Returns & Exchanges
We really hope that you love your Chandan Whittle purchase. If, however, you are unhappy or if your product has been damaged in transit, please contact us at studio@chandanwhittle.com as soon as possible. We will offer a refund or replacement (if in stock) on any full price item as long as it is returned in its original condition and packaging within 15 days of receipt. 

Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us.

Sale items or products purchased with a discount code other than the 10% newsletter code are final sale and not eligible for returns.

Because of the nature of our natural dyes, weaving and hand screen printing process, minor defects, differences in printing and colour are to be expected. This is what makes our product unique. No two pieces are exactly alike, and each piece has been carefully made from start to finish by an entire community of specialised artisans. 

Trade Description
Some of our products are handmade, and so there may be slight variations from the photos online. We have made every effort to ensure photography, description and details are correct and accurate, however there are times when slight differences may occur. Please note all measurements are approximate.

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